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Legal information

WHO ARE WE
For over 20 years Després Laporte has been offering products carefully selected for service, tasting and preservation of wine, prestigious brands and quality products catering to the particular needs of his clientele. DESPRÉS LAPORTE offers by way of its Web site, a vast variety of different products.

DESPRÉS LAPORTE offers its products to the retail clientele, as well as to restaurants, hotels, institutions, and to the food service in general.

TRANSACTION CURRENCY
Prices shown on our web site are in Canadian Dollar.

ABOUT YOUR ORDER
Your purchases can be sent anywhere in Canada via a small parcels delivery service. Note that shipping has to be to physical addresses because shipping to PO Boxes is not possible.

Your order will usually be handled within 48 business hours (excluding the weekend).

INCOMPLETE ORDERS
If items of your order are out of stock a representative will contact you to coordinate your delivery.

The delivery charges are added to the total of your purchase. If exceptional packing is required, you will be informed or the additional costs.

EXCHANGES AND RETURNS
DESPRES LAPORTE makes a commitment to meticulously check products before they ship to ensure that they are neither damaged nor defective. There will be no refunds or exchanges for glasses, decanters or any other item made of glass or crystal. If products are damaged in the shipping process, you have to lodge a complaint with the transport company within 48 hours, by giving the tracking number of your parcel.

Your complete satisfaction is our priority. Should you wish to return your purchase, we shall accept to exchange items unused, and in their original packing, accompanied by all the instructions booklets and the warranties if applicable within 15 days of the purchase. For any return you must obtain an authorization number. No return will be accepted without the authorization number.

The freight costs will not be refunded except if we delivered an incorrect item or further to an error of our part. The shipping costs for returns are at the buyer expense.

GIFT CARDS
DESPRÉS LAPORTE Gift cards are available and can be mailed, free of charges, to any Canadian destination. Gift cards can be used for purchases on Web or in any of our locations (Sherbrooke, Granby, Laval, Québec, Saguenay and Rimouski ) and are valid for an illimited period of time. Gift cards are not refundable.

MULTIPLE DELEVERY DESTINATIONS
For orders to multiple delivery points, you have to place separate orders.

IN-STORE PICKUP
Web-site orders can be picked up at the DESPRÉS LAPORTE location of your choice. You have to wait for a confirmation by our staff informing you that your order is ready to collect in store.

PAYMENT
We accept Visa, Master-Card.


TERMS AND CONDITIONS UPGRADE
We reserve the right to modify the terms and the conditions of use of our Web site any time, without any prior notice. We advise that you consult these terms for each of your purchases.

MISTAKES AND OMISSIONS
We work hard to ensure that the content of this web site is complete and exact. However, we cannot guarantee that the information which it contains will not contain errors, inaccuracies or omissions. These errors, inaccuracies or omissions can relate to the price, the description or the availability of products.

We reserve the right to correct any error, inaccuracy or omission or to change the content or to update it without prior notice. Furthermore, we reserve the right to refuse or to cancel orders containing an error, an inaccuracy or an omission, whether the order was or was not transmitted, confirmed and\or charged to your credit card. If the purchase was charged to your credit card before your order is cancelled, DESPRÉS LAPORTE will immediately credit your credit card account.

OUR STORES

DESPRÉS LAPORTE has 6 locations in the province of Québec.

SHERBROOKE
185, rue de la Burlington
SHERBROOKE, QC
J1L 1G9
Phone: (819) 566-2620

GRANBY
44, rue St-Jude Sud
GRANBY, QC
J2G 8C8
Phone: (450) 777-4644

CHOMEDEY-LAVAL
994, boul. Curé-Labelle
LAVAL, QC
H7V 2V5
Phone: (450) 682-7676

 

QUÉBEC

850 boul. Pierre Bertrand local 110

Québec, Qc, Canada

Tél. : (418) 682-5643

Sans frais : 1 866 682-5643

 

SAGUENAY

1130, rue Manic

Saguenay, Qc, Canada

Tél. : (418) 545-1953

Sans frais : 1-855-545-1953

 

RIMOUSKI

474, 2e Rue Est Local B

Rimouski, Qc, Canada

Tél. : (418) 724-7712

Sans frais : 1 866 724-7712

 

CONFIDENTIALITY POLICY
DESPRÉS LAPORTE is concerned with the protection of your personnal information received from the Internet network as well as the respect of your private life. When you purchase goods for its web site, DESPRÉS LAPORTE requires that you give your name, address, e-mail address and, if you wish, some the other information. The information which DESPRÉS LAPORTE collects from you allows us to open an account in your name, to handle your order, to personalize our contacts with you and, if you give us authorization, to send you, from time to time, information about our site and our products. DESPRÉS LAPORTE will never pass on, under no circumstance, the confidential information obtained from their clientele, to any third party.

SECURITY
DESPRÉS LAPORTE uses security measures of the latest technology to protect you against loss or the unauthorized use of your personal information while in DESPRÉS LAPORTE's possession, particularly information relating to your credit card. Our computer servers use the "SSL 128 bits" technology of information transmission, which ensures their highly secure transmission. DESPRÉS LAPORTE commits to using computer equipment that is always up to date with the latest technology, to allow you to make secure transactions at any time on the Site.

If however the confidentiality relative to the use of your credit card on the Internet network worries you, we invite you to give your order by phone to one of our representatives by dialing the following numbers:

SHERBROOKE (819) 566-2620 or toll free (800) 378-2620;
GRANBY (450) 777-4644 or toll free (800) 378-4644;
LAVAL (450) 682-7676 or toll free (877) 682-7676.

RIMOUSKI (418) 724-7712 or toll free (866) 724-7712




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Sherbrooke

185, rue de la Burlington
Tel. : (819) 566-2620
1 800 378-2620

Granby

44, rue St-Jude Sud
Tel. : (450) 777-4644
1 800 378-4644

Laval

994, boul. Curé-Labelle
Tel. : (450) 682-7676
1 877 682-7676

Rimouski

474, 2e Rue Est Local B
Tel. : (418) 724-7712
1 866 724-7712